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Frequently Asked Questions

SEEDPAPER

What is seedpaper?

Seed paper is recycled paper embedded with wildflowers or herbs seeds. When the paper is planted, wildflowers or herbs will grow from the paper. The seed paper is always made from 100% recycled post-consumer material. Our paper is handmade here, in Canada!

Can I write in the card if I plant it afterwards?

Of course! You can use any type of pen or pencil. The amount of ink is usually very low, so it's not a problem for the soil or the seed quality.

How do I plant my seed paper?

Plant the item in 1/8 in of soil, keep the soil moist and watch your beautiful wildflowers bloom.

For more info, we created a step by step page here. It's clear and super easy, you'll see.

We always make sure that the seeds are top quality. If any problem occurred with your seeds, contact us. We will give you extra tips to make sure everything grows the way it should.

Are the seeds safe to plant?

Yes, the seeds are non-GMO and are considered non-invasive in North America.

The seeds are tested and approved for planting in Canada, the US, EU, UK, New Zealand, Australia and many other countries worldwide.

 

Is there an expiration date?

To make sur the seeds are in good shape, we recommend planting no longer than a year and a half after you purchased the product. The chances of success will decrease considerably afterwards, just like regular seeds.

How long until I get flowers?

Nature sure takes its time! We must wait a few days (up to 2 weeks) before the seeds start growing something. Before a flower blooms, it can take take up to three months.

 

ORDERS 

How do I use a promo code?

Yay for that promo code! To use it, you have to enter it in the ''Promotional Code'' section when checking out. To check if you used it correctly, make sure you can see the discount in the transaction details.

Oops, I made a mistake when placing my order...

No problem! Please contact us as soon as possible so we can fix that. You can contact us by filling up the contact form or email us at hello@flowerink.ca. These are the best way to reach us quickly.

 

Please give us your full name, order number and tell us the mistake you made so we can fix it.

My order came in but it contains damaged items or wrong items...

We are truely sorry about that! If your order contains broken items or is incorrect, please fill up the the contact form or email us at hello@flowerink.ca to let us know what is wrong. If you can, please send a picture of the products along with your email. We will take care of fixing that as quickly as possible!

Where can I buy your cards and stationery items, other than online?

The list of all our stockists is right here. Too far from home? You can always order online.

 

Do you offer bulk pricing?

Yes we do. Please email hello@flowerink.ca with the details of your order and our team will look into your request.

Are you available for personalized projects?

Yes, we can take on customized design and illustration work on a limited basis. For more information regarding the design process or to discuss a quote, please contact us by filling up the contact form or email us at hello@flowerink.ca.

 

SHIPPING & RETURNS

How is my parcel shipped?

We are currently offering 3 shipping options:

- For people in the Montreal area, you can choose the Local Delivery option to get your order delivered by bicycle.

- Canada Post

- Purolator

The shipping fees vary depending on the destination, the items you ordered and the type of shipping you choose. It usually goes from 6$-15$.
How long until my order arrives?

Every order is shipped between 1-5 open days after the order is made.

From the time your order is shipped and taken out of our hands, your parcel will usually arrive within 1-2 weeks.

Please note that if delivery is time sensitive, you should select an express option at checkout such as "Purolator Express", or "Canada Post XpressPost", or contact us directly to enquire about faster courier rates.

My parcel hasn't arrived... What do I do?

Please note that we are not responsible for any delays (or lost parcels) that may occur with delivery services. However, we can do our best to help you. Just send us an email at hello@flowerink.ca with your order details.

If you choose the Standard Canada Post delivery service, there is unfortunately nothing we can do but wait since there is no tracking number (only stamps!). The package will be returned to us eventually if it does not reach you.

Do you ship outside of Canada?

We ship to Canada and the USA for now, but let us know if you would like us to ship to your country! We can work to offer international shipping if we have enough demands :)

What is your return policy?

You have 30 days from the date of purchase to contact us at hello@flowerink.ca regarding any order problems.

Unfortunately, change-of-mind returns are not accepted at this time. We are a small team and it requires a lot of resources (as well as additional carbon footprint) to arrange for you to send back your order.

If you are unsure about a product, please email us at hello@flowerink.ca and we will be happy to provide more details.

 

We are always happy to chat with you!

If you couldn't find the answer you are looking for, please get in touch and we will get back yo you as soon as possible.

Location

238-4710 rue St-Ambroise
Montreal, QC